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Thread: Today, I tried to update my email address

  1. #1
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    Default Today, I tried to update my email address

    I followed the instructions. I then received an email telling me how to do it.

    After filling in the blanks with my new email address and confirming it......I received the following error message.

    java.lang.Exception: Update Failed

    After that response (and another try) I tried to fully unsubscribe. That brought the exact same response again

    java.lang.Exception: Update Failed

    ????

  2. #2
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    Default

    Did you do this through the forum via this link? https://fishwestend.com/forum/profil...o=editpassword

    Or did you try on our homepage & thus the error message?
    We are West End Anglers, a saltwater tribe!

  3. #3
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    Default

    I tried to update it originally using the ...Update Your Profile... on the bottom of the announcement about the next Tournament, that I received today. When I clicked on that, it said that the system was sending me a message on how to update the info.

    I then received, at my old email address, the following message. (see below) I clicked on it and that led me to the page that had the update info, but gave me the error message. The response message is copied below
    Update your profile
    Valued Subscriber,
    For your security, please use the following link to change your interest categories and/or personal profile information:
    If you have any questions or comments, feel free to contact us.
    Sincerely,

    Coe ParkerFishWestEnd, LLC
    FishWestEnd, LLC
    Update your profile
    Valued Subscriber,
    For your security, please use the following link to change your interest categories and/or personal profile information:
    If you have any questions or comments, feel free to contact us.
    Sincerely,

    Coe ParkerFishWestEnd, LLC

  4. #4
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    Default

    The link you provide is to constant contact not FishWestEnd.
    We are West End Anglers, a saltwater tribe!

  5. #5
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    Default

    May well be, but it is the only LINK that was provided to me by Fish West End. I just clicked on the LINK that was in the message.

    Sounds like whoever does the programming has to change the Constant Contact LINK to the Fish West End LINK. I can't be the only one who is being steered to Constant Contact.

  6. #6
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    Quote Originally Posted by richg99 View Post
    May well be, but it is the only LINK that was provided to me by Fish West End. I just clicked on the LINK that was in the message.

    Sounds like whoever does the programming has to change the Constant Contact LINK to the Fish West End LINK. I can't be the only one who is being steered to Constant Contact.
    You clicked the link in our newsletter which is completely different than our website. If you need to update your email address here use this link:

    https://fishwestend.com/forum/profil...o=editpassword
    We are West End Anglers, a saltwater tribe!

  7. #7
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    Default

    Thanks, I didn't realize that there were two completely separate entities. I unsubscribed the newsletter today. I'll get what I need from this site. regards, richg99

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