I love the store and my guide card but I recently had to go in and turn my waders in. I had purchased an expensive pair of breathable waders (camo) for duck hunting. The boot ended up failing on me after 6 years. 4 years of the waders life was spent in its original packaging. 2 years wade fishing & hunting. I abused them beyond belief!
The waders / breathable material never failed on me. The rubber boot did
Well I made it through the end of teal season and sent them in. $30 for warranty repair. I was contacted yesterday. Unfortunately the waders are unrepairable and past the typical life expectancy.
Orvis, being the great company that they are, contacted me and told me I had a brand new pair heading my way & refunded my $30! Now that's customer service!!!
Thanks Orvis!!!
The waders / breathable material never failed on me. The rubber boot did
Well I made it through the end of teal season and sent them in. $30 for warranty repair. I was contacted yesterday. Unfortunately the waders are unrepairable and past the typical life expectancy.
Orvis, being the great company that they are, contacted me and told me I had a brand new pair heading my way & refunded my $30! Now that's customer service!!!
Thanks Orvis!!!
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